FAQ

Yes, Yeelane light therapy devices are safe and suitable for all skin types, including sensitive skin. They are designed to deliver effective results without adverse side effects or pain. Our products are developed with stringent quality controls and may hold relevant certifications for safety and effectiveness.

Yeelane light therapy devices utilize advanced LED phototherapy technology. They emit specific wavelengths of light (such as red, blue, yellow, and near-infrared) that penetrate the skin. These light energies interact with skin cells to stimulate natural biological processes like collagen regeneration, cellular repair, and reduction of inflammation, leading to healthier, more radiant skin.

Yeelane light therapy devices utilize advanced LED phototherapy technology. They emit specific wavelengths of light (such as red, blue, yellow, and near-infrared) that penetrate the skin. These light energies interact with skin cells to stimulate natural biological processes like collagen regeneration, cellular repair, and reduction of inflammation, leading to healthier, more radiant skin.

Yes, Yeelane devices are designed with your safety in mind. Many of our masks are FDA-cleared (or similar regulatory standards) and come with features like protective goggles or removable eye pads to ensure a safe distance from the eye area. For added comfort, you can choose to use the mask with your eyes open or closed, as the device remains effective. If you have underlying eye conditions or take light-sensitizing medications, we recommend consulting your physician before use.

Not at all. Yeelane devices are designed to be lightweight and feature an ergonomic, comfortable fit, often with adjustable straps to ensure a secure and pleasant experience during treatment.

No, there is no downtime required after using our devices. You can return to your daily activities immediately after each session.

Our devices target a wide range of skin concerns, including:
Anti-aging: Reducing the appearance of fine lines and wrinkles, improving skin firmness and elasticity.
Acne & Blemishes: Targeting acne-causing bacteria, reducing breakouts, and promoting clearer skin.
Redness & Inflammation: Calming irritated skin, reducing redness and rosacea.
Skin Tone & Texture: Fading dark spots, hyperpigmentation, smoothing overall skin texture, and enhancing radiance.
Overall Skin Health: Supporting collagen regeneration, stimulating cellular repair, and improving overall skin vitality.

Yeelane devices typically offer multiple light wavelengths, each with specific benefits:
Red Light (e.g., 630nm): Deeply penetrates to stimulate collagen and elastin production, reduce inflammation, improve circulation, and promote overall skin rejuvenation, targeting anti-aging and healing.
Blue Light (e.g., 460nm): Targets acne-causing bacteria (P. acnes) to reduce breakouts, soothe inflammation, and improve skin clarity.
Yellow Light (e.g., 610nm): Helps reduce redness, calm irritation, improve lymphatic flow, and enhance skin radiance.
Near-Infrared Light (NIR) (e.g., 850nm): Penetrates even deeper than red light, stimulating ATP (cellular energy), promoting intense collagen/elastin production, accelerating natural repair, and reducing wrinkles. NIR is invisible to the eye but significantly enhances the effectiveness of other wavelengths.

Yes, most Yeelane devices offer multiple treatment modes that allow you to select specific wavelengths or combinations to address your unique skin needs. Please refer to your device's user manual for detailed instructions on selecting modes.

Yes, the quality and irradiance (power output) of the LEDs are crucial for effectiveness. Yeelane devices are engineered with a sufficient number of high-quality, medical-grade LEDs to deliver an optimal irradiance (e.g., 105mW/cm²). This ensures that the light energy effectively penetrates the skin to stimulate the desired cellular responses, providing superior results compared to lower-spec devices.

Near-infrared (NIR) light penetrates deeper into the skin than visible light, making it highly effective for stimulating collagen and elastin production, promoting natural repair processes, and reducing wrinkles from within. When combined with other visible light wavelengths, NIR significantly enhances the overall therapeutic benefits, maximizing skin rejuvenation and health.

For optimal results, we generally recommend using your Yeelane light therapy device 3-4 times per week, with each session lasting between 10-20 minutes. For specific guidance tailored to your device model and desired results, please always refer to the detailed instructions in your user manual. Regular, consistent use is key to achieving and maintaining the best results. Avoid overexposure.

Your Yeelane device comes with a dedicated charging cable. Please use only this supplied cable to charge your device. A full charge typically takes approximately 4 hours, providing a usage time of 2 hours for the mask, or 1 hour for a face and neck set (actual times may vary by model).

For safety and proper functionality, it is essential that the device's remote control (or the device itself, if directly connected) is disconnected from the charger during use. Do not operate the mask while it is charging.

Ensure the device is fully charged. If it has a separate controller, make sure it is securely connected to the mask. If the issue persists, please refer to your user manual's troubleshooting section or contact customer service.

After each use, gently wipe the surface of your device with a soft, dry, or slightly damp cloth. Avoid using abrasive, harsh chemical cleaners, or excessive water. If your device has removable eye pads, they can be separated and washed. Store your device in a cool, dry place, away from direct sunlight, and handle it gently to prevent damage to the LEDs or internal components.

Yes, it is important to handle your Yeelane device gently. Avoid rubbing, squeezing, or applying excessive pressure to the mask, as this can damage the internal components and affect the functionality of the LEDs. Always store and treat it with care to ensure its longevity and effectiveness.

We are just as excited as you are to receive your new product. Shipping times can vary and we work very closely with our carriers to ensure you receive your order as soon as possible. Please allow 1-2 business days for your order to process at our warehouse before shipping. Orders that are shipped via ground shipping typically arrive in 5-7 business days. *Please note that carrier processing can impact these time frames.

Our shipping policy is designed to be straightforward and customer-friendly, catering to various regions across the globe. We offer free shipping to certain countries and regions based on the order value, while other areas are subject to a flat shipping rate regardless of the order amount. Below are two tables detailing our shipping fees: one for countries where shipping fees are dependent on the order value, and another listing the flat shipping rates for other countries and regions..

We will send you a tracking number to your email once the package has been shipped. You can use this number to track your package.

Most likely you will not be charged any customs. In most cases we try to ensure that there are no customs charges upon arrival. But sometimes customs charges are out of our control and are dependent on the local government.

To initiate a return or exchange, please contact customerservice@yeelane.com and provide your order number, the reason for return, and photos of the item you want to return. We will guide you through the return process step by step. All returns are subject to evaluation by YEELANE. Please Note For safety and hygiene reasons, YEELANEcurrently does not offer free return and exchange services for reasons other than product quality issues. We will charge a restocking fee of 10% - 20% for non-product quality-related returns. Non-Acceptable Return Conditions 1.Any product not purchased from www.yeelane.com. 2.If the original product, accessories, manuals, cables, and all other items originally included with the product are lost or damaged. 3.Products displaying physical damage or clear signs of user misuse. 4.Products with stains (scratches, food or oil stains, etc.). 5.The order exceeds 60 days from the date of purchase.

If a return is successfully initiated, and the product is returned successfully, your refund will be credited to the original payment method. In the case of returns, megelin.com will not refund shipping costs. Once your package reaches us, please allow 7-14 business days (depending on peak times) for your return to be processed. If your return does not meet the conditions listed, the package will be sent back to you at your own expense. When your return has been accepted, your refund will be issued, and you will receive a confirmation email...

We accepts Paypal, MasterCard, Visa, ect.